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Privacy Policy
This Privacy Policy explains how Kavana Digital Sdn. Bhd. ("Kavana Digital", "we", "us") handles personal information collected through sellcare.help. We process personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA).
Information we collect
We only collect what we need to respond to you and run our business:
- Details you give us directly — your name, company, email, phone number and the contents of any enquiry.
- Technical data your browser shares automatically, such as approximate location, device type and pages viewed.
- Cookie data, where you have consented, to help us understand how the site is used.
How we use your information
Your information is used to reply to enquiries, prepare proposals, deliver agreed services, improve our website, and meet our legal obligations. We do not sell your data, and we do not send marketing you didn't ask for.
Sharing your information
We share personal data only with trusted service providers who help us operate — for example hosting or analytics partners — and only to the extent needed. Where the law requires it, we may disclose information to authorities.
Keeping your data safe
We apply reasonable technical and organisational safeguards to protect your information against loss, misuse and unauthorised access. No system is perfectly secure, but we take our responsibility seriously.
How long we keep it
We retain personal data only as long as necessary for the purpose it was collected, or as required by law, after which it is securely deleted.
Your rights
Under the PDPA you may request access to the personal data we hold about you, ask us to correct it, or withdraw your consent. To exercise these rights, contact us using the details below.
Contact us
Questions about this policy can be sent to [email protected] or by post to Level 21, Menara Bangsar, Jalan Maarof, Bangsar, 59000 Kuala Lumpur, Malaysia.